Account #00012
Priya Chen
Customer for 2 years, 4 months · since Mar 12, 2024
- Active job
- 1In progress
- Last contact
- TodayNote
- Last visit
- —
- Next visit
- TodayNo-cool service call
- Assigned tech
- Mike RiveraOn open work
Profile
Details
Contact and address on file.
Name
Priya Chen
Account #
00012
Company
Chen Residence
Status
Active
priya.chen@email.com
Phone
(512) 555-0148
Address
1842 Barton Springs Rd Austin, TX 78704
Profile notes
Dog in backyard — use side gate. Prefers text before arrival.
Communication
Reach out
Email the customer or leave an internal note — both land on the timeline.
Internal note
Activity
Timeline
Notes, emails, and Field Ops texts in one history.
Mike confirmed capacitor failure — parts on the van. Dog is friendly.
Alex Morgan · 8/1/2026, 9:02:34 PM
Email
Opened
We’re on the way — no-cool visit
Hi Priya — Mike is heading over this morning for the AC diagnostic. He’ll text when he’s 10 minutes out.
Alex Morgan → priya.chen@email.com · 8/1/2026, 6:02:34 PM
Booked from last summer’s maintenance plan reminder.
Sam Okonkwo · 7/30/2026, 11:02:34 PM
- Customer created · 3/12/2024, 3:00:00 PM